Lost, Faults and Damages

Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions products can be lost or damaged in transit.

If the carrier advises you that an order is lost in transit, please contact us at info@modaliving.com.au for assistance.

If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition, please note on the consignment that the packaging is damaged and cross out received in good condition.

If the item has been severely damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will then organise a replacement to be sent out to you at the earliest convenience.

If an item does arrive in good condition, and you notice that it is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 7 days of receiving your delivery.

This will ensure we send out a replacement item to you at the earliest convenience and erases any delays. If an item is not checked within 7 days, and it is not in working condition we will endeavour to repair the item first prior to issuing a replacement and return costs will be the responsibility of the buyer.

The best solution to any product fault depends on the nature of the fault itself. We will work collaboratively with you to find a solution However, you will not be entitled to a remedy for:

• • Normal wear and tear
• • Damage arising from improper assembly or modification
• • Damage arising from abnormal use or abuse
• • Damage, wear and tear you cause after delivery (e.g. fabric, PU leather)
• • Damage resulting from a failure to take reasonable care to prevent the product from being of acceptable quality
• • Damage to external or product packaging only
• • Damage occurring during your own handling and own transportation of goods